Contact Center

Ericsson-LG Enterprise offers a contact center solution that covers all size business. iPECS CCX is a web based professional multi-channel IP contact center solution best integrated with iPECS platforms. Including desk client and reporting tool as default, iPECS CCX provides many additional modular applications

iPECS CCX
iPECS CCX is a web based multi-channel contact center solutions package for all businesses. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.

iPECS Report Plus
iPECS Report Plus business reporting module delivers historic and current information on business communications, supporting better analysis and decision making.

iPECS IPCR

iPECS IPCR(IP Call Recording) is a call recording and monitoring solution tightly integrated with iPECS platforms optimized for small and medium sized offices and contact centers. iPECS IPCR is designed as a simple and cost- effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management