Technical Support

This activity is initiated immediately after the commissioning of the solutions and networks. It is essential for maintaining the systems' proper functioning by promptly resolving issues
through performance monitoring.
Our attentive and responsive technical teams provide efficient technical support to help users resolve problems and incidents that may arise during the use of the solutions and networks.
We ensure regular maintenance to guarantee that the solutions and networks are always in good working condition. Maintenance activities may include software and hardware updates, bug fixes, backups, and restorations.
Performance monitoring allows us to monitor the performance of the solutions and networks to detect potential issues and propose improvements. The SLA (Service Level Agreement) defines the service levels guaranteed to users, including uptime and incident response times.